Juran's quality handbook

Juran's quality handbook Joshep M. Juran ... [et al.] - 5th ed. - New York McGrawHill c. 1979 - c. 1300 p. [en varias paginaciones] cuadros, gráficos

Colección de artículos temáticos. Apéndices en páginas posliminares.



How to use the handbook / J. M. Juran. How to think about quality / J. M. Juran. The quality planning process / John F. Early and O. John Coletti. The quality control process / J. M. Juran and A. Blanton Godfrey. The quality improvement process / J. M. Juran. Process management / James F. Riley, Jr. Quality and income / J. M. Juran. Quality and costs / Frank M. Gryna. Measurement, information, and decision-making / Thomas C. Redman. Computer applications to quality systems / Fredric I. Orkin and Daniel P. Olivier. The ISO 9000 familiy of international standards / Donald Marquardt. Benchmarking / Robert C. Camp and Irving J. De Toro. Strategic deployment / Joseph A. DeFeo. Total quality managment / A. Blanton Godfrey. Human resources and quality / W. R. Garwood and Gary L. Hallen. Training for quality / Gabriel A. Pall and Peter J. Robustelli. Project management and project development / Gerald T. Paul. Market research and marketing / Fran M Gryna. Quality in research and development / Al. C. Endress. Software development / Lawrence Bernstein and C. M. Yuhas. Supplier relations / John A. Donovan and Frank P. Maresca. Operations / Frank M. Gryna. Inspection and test / E. F. "Bud"Gookins. Job shop industries / Leonard A. Seder. Customer services / Edward Fuchs. Administrative and support operations / James A. F. Stoner, Charles B. Wankel, and Frank M. Werner. Process industries / Donal W. Marquardt. Quality in high tech industry / M. K. Do.etran Automotive industry / Yoshio Ishizaka. Travel and hospitality industries / Patrick Mene. Government services / Al Gore. Health care services / Donald M. Berwick and Maureen Bisognano. Financial services industries / Charles A. Aubrey II and Robert E. Hoogstoel. Second-generation data quality services / Thomas C. Redman. Quality and society / J. M. Juran. Quality and the national culture / J. M. Juran. Quality in developing countries / Lennart Sandholm Quality in Western Europe / Tito Conti. Quality inCentral and Estern Europe / Robert E. Hoogstoel. Quality in the United States / J. M. Juran. Quality in Japan / Yoshio Kondo and Noriaki Kano. Quality in the People's Repúblic of China / Yuanzhang Liu. Quality in Latin America / Marcos E. J. Bertin. Basic statistical methods / Edward J. Dudewicz. Statistical process control / Harrison M. Wadsworth. Acceptance sampling / Edward G. Schilling. Design and analysis of experiments / J. Stuart Hunter. Reliability and analysis of experiments / William Q. Meeker, Luis A. Escobar, Necip Doganaksoy, and Geral J. Hahn.

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